The Napier Citizens Advice Bureau and Women's Refuge recently forged what has become a successful community-based partnership.
It came about after what the bureau's co-ordinator Jenny Pearce said were "touching" words from two representatives of Women's Refuge and looks set to result in much-needed support for women and families who call for their help.
She said as part of the training as volunteers for Citizens Advice speakers were invited from a range of organisations involved in community work and support.
"We were touched and amazed at how much care and support the Refuge staff gives to the mothers and children who go to them for help," Mrs Pearce said. "They told us how extremely busy they are with caring for the families but also how they provide ongoing support to change their situations for the better."
But she said what became clear was the struggle the social agency had to source and supply necessary items, such as comforting toys and warm clothing for children in an emergency.
"This was an area they themselves needed help to provide for their families who come to them often in the middle of the night without their belongings," Mrs Pearce said.
As a show of support for Women's Refuge, the bureau sent out an email message to all the community organisations in Napier and Hastings.
"Soon we were inundated with boxes of excellent quality clothing toys and books which was gratefully received by the staff from the Refuge."
She said the appeal was such a success it was decided that the central Napier-based bureau would make an ideal collection point for anyone who wanted to pass on unwanted children's clothing, toys, books, board games or bedding.
"Because it will be put to good use."